Virtual Counter
The quickest way to speak to staff about BOE service specific questions is to use the BuildLA Virtual Counter.
Customers can utilize the Virtual Counter Open Hours report to view what times and days the virtual counter is open for a specific office and service. An Angeleno Account is required to use this form of contact.
Virtual (web meeting) Appointment
Additional ways to contact staff is to schedule either a virtual or in-person appointment using the BuildLA Appointment System.
Some services offer both virtual and in-person appointments, while others may only offer one or the other. To schedule an appointment you will be required to log into your Angeleno Account.
For instructions on how to schedule an appointment, please go to the Appointment System FAQ page.
In-Person Appointment
The following are the current BOE District Offices and their address information for In-Person appointments.
- Central District Office:
- 201 N. Figueroa Street, 3rd Floor
Los Angeles, CA 90012-2601
- 201 N. Figueroa Street, 3rd Floor
- Valley District Office:
- 6262 Van Nuys Blvd., Suite 251
Van Nuys, CA 91401-2615
- 6262 Van Nuys Blvd., Suite 251
- West Los Angeles District Office:
- 1828 Sawtelle Blvd., 3rd Floor
Los Angeles, CA 90025-5516
- 1828 Sawtelle Blvd., 3rd Floor
- Harbor District Office:
- 638 Beacon Street, Suite 402
San Pedro, CA 90731
- 638 Beacon Street, Suite 402
- Permit Case Management/Land Development Office:
- 201 N. Figueroa Street, 2nd Floor
Los Angeles, CA 90012-2601
- 201 N. Figueroa Street, 2nd Floor
Customer Service Request (CSR)
Additionally, customers can also send inquiries to BOE using the Customer Service Request 24/7.
For issues not resolved further action can be taken by contacting the appropriate BOE management as listed on the Development Services Support page.
Please contact 311 (voice) or 711 relay if you are experiencing technology difficulties or accessibility issues.
The following table is a list of current Bureau of Engineering permits for which an applicant should apply for on-line through the Customer Service Portal.
Once the Applicant applies online, the Applicant should work with the applicable District office to finalize the permit/process via that specific permit application using the Customer Service Portal. Issue resolution guidelines can be found by clicking the Development Services Support page. | On-Line Application (Preferred) |
| Construction "A" Permit | |
| Construction "B" Permit | |
| Excavation (E) Permit | |
| Sewer/Storm Drain (S) Permit | |
| Excavation (U) (for franchised utilities only) | |
| Revocable (R) Permit | |
| Claim for Refund | |
| Maintenance Hole Permit | |
| Preliminary Land Use Referral Form (PLUR) |
| Applicants should work with the applicable District office to finalize the permit/process via the Customer Service Request(CSR). Issue resolution guidelines can be found by clicking the Development Services Support page. | Customer Service Request Application |
| Building Permit (PCIS) Clearances | |
| Highway Dedication | |
| Water Course Disruption Permits | |
| Above Ground Facilities (Franchised utilities only) | |
| Address Corrections/Assignments | |
| Hillside Referral Forms |
Permit Case Management Office 201 N. Figueroa Street, 2nd Floor Permit related concerns/comments can be reported via the Customer Service Request (CSR). After selecting the service, select Permit Case Management (PCM) as the location in the CSR. Issue resolution guidelines can be found by clicking the Development Services Support page. | Permit/Process |
| Street Vacations | |
| Tracts and Parcels | |
| Relinquishment of Expired Future Street, Alley, Walk, and Other Right-of-Way (click Customer Service Request) | |
| Bond Control (click Customer Service Request) | |
| Temporary Street/Alley Closures Due to Criminal Activities (click Customer Service Request) | |
| Private Driveway Name Establishment (click Customer Service Request) | |
| Public Street Name Change (click Customer Service Request) | |
| Quitclaim Application (click Customer Service Request) | |
| Release - Modification of Covenant and Agreement (Land Development) (click Customer Service Request) |