The green escalation ladders below identify who at each office is available to assist Applicants with issues. The escalation process is used by both City staff and customers working with BOE staff to obtain permits or clearances.
Please work through the escalation process to resolve issues at the right level as shown by the graphic at the bottom of the page.
Permit Case Management Division (includes Land Development)
If during the process an Applicant requires additional support, they may reach out to the Permit Case Management Division for assistance at eng.pcm@lacity.org.
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Landside Access Modernization Program (LAMP) Division
