Development Services Support

The green escalation ladders below identify who at each office is available to assist Applicants with issues. The escalation process is used by both City staff and customers working with BOE staff to obtain permits or clearances. 

Please work through the escalation process to resolve issues at the right level as shown by the graphic at the bottom of the page. 

Central District

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 Building Permit (PCIS) ClearancesA-PermitB-PermitE-PermitR-PermitS-PermitU-Permit & AGF
1st Level - Plan Checker:  Person handling the permit (may be the same as below)
2nd Level
Civil Engineer
Steve Melgar Steve.Melgar@lacity.orgSteve Melgar Steve.Melgar@lacity.org
Albert Tam
Albert.Tam@lacity.org

Terry Phan
Terry.Phan@lacity.org
 

Hok Chi Chiu
HokChi.Chiu@lacity.org

Tanat Satidkit
Tanat.Satidkit@lacity.org
Steve Melgar Steve.Melgar@lacity.org

Nazila Cruz (U Permit)
Nazila.Noorifar@lacity.org

Tao Yang (AGF)
Tao.Yang@lacity.org

3rd Level
Sr. Engineer
Armen Sarkisian Armen.Sarkisian@lacity.org
Armen Sarkisian Armen.Sarkisian@lacity.org
 
Dale Williams Dale.Williams@lacity.orgHok Chi Chiu HokChi.Chiu@lacity.orgArmen Sarkisian Armen.Sarkisian@lacity.orgArmen Sarkisian Armen.Sarkisian@lacity.orgNaushin Kamal Naushin.Kamal@lacity.org
4th Level - District Engineer:  Dale Williams - Dale.Williams@lacity.org or Armen Sarkisian - Armen.Sarkisian@lacity.org

 

Harbor District

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 Building Permit (PCIS) ClearancesA-PermitB-PermitE-PermitR-PermitS-PermitU-Permit
1st Level - Plan Checker:  Person handling the permit (may be the same as below)
2nd Level
Civil Engineer
David Perez      Dave.Perez@lacity.orgDavid Perez      Dave.Perez@lacity.orgDavid Perez      Dave.Perez@lacity.orgDavid Perez      Dave.Perez@lacity.orgDavid Perez      Dave.Perez@lacity.orgDavid Perez      Dave.Perez@lacity.org

David Perez     Dave.Perez@lacity.org

3rd Level - District Engineer :  Carlos Chaidez - Carlos.Chaidez@lacity.org

 

 

 

Valley District

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 Building Permit (PCIS) ClearancesA-PermitB-PermitE-PermitR-PermitS-PermitU-Permit
1st Level - Plan Checker:  Person handling the permit (may be the same as below)
2nd Level
Civil Engineer

Markos Perez-Bran
Markos.Perez-Bran@lacity.org

Markos Perez-Bran
Markos.Perez-Bran@lacity.org

Michael Kouyoumdjian
Michael.Kouyoumdjian@lacity.org

Markos Perez-Bran
Markos.Perez-Bran@lacity.org

Markos Perez-Bran
Markos.Perez-Bran@lacity.org

Markos Perez-Bran
Markos.Perez-Bran@lacity.org

Abhiman Hennadige
Abhiman.Hennadige@lacity.org
3rd Level
Sr. Engineer

Mary Marcus
Mary.Marcus@lacity.org

Mary Marcus
Mary.Marcus@lacity.org

Abdullah Sadozai
Abdullah.Sadozai@lacity.org

Mary Marcus
Mary.Marcus@lacity.org

Mary Marcus
Mary.Marcus@lacity.org

Mary Marcus
Mary.Marcus@lacity.org

Mary Marcus
Mary.Marcus@lacity.org
4th Level - District Engineer:  Shaun Yepremian - Shaun.Yepremian@lacity.org

 

West LA District

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E
V
E
L
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 Building Permit (PCIS) ClearancesA-PermitB-PermitE-PermitR-PermitS-PermitU-Permit
1st Level - Plan Checker:  Person handling the permit (may be the same as below)
2nd Level
Civil Engineer
Oscar Gutierrez
Oscar.Gutierrez@lacity.org
Oscar Gutierrez
Oscar.Gutierrez@lacity.org
Oscar Gutierrez
Oscar.Gutierrez@lacity.org
Oscar Gutierrez
Oscar.Gutierrez@lacity.org
Oscar Gutierrez
Oscar.Gutierrez@lacity.org
Oscar Gutierrez
Oscar.Gutierrez@lacity.org

Oscar Gutierrez
Oscar.Gutierrez@lacity.org

3rd Level - District Engineer:  Mike Patonai - Michael.Patonai@lacity.org

 

Permit Case Management Division (includes Land Development)

If during the process an Applicant requires additional support, they may reach out to the Permit Case Management Division for assistance at eng.pcm@lacity.org.

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 Bond ControlCase Management Affordable HousingSubdivisions City Planning CasesVacations & Other Right-of-Way
1st Level:  Person handling the case (may be the same as below)
2nd Level
Civil Engineer

John Crossen
John.Crossen@lacity.org
 

Andres Mata
Andres.Mata@lacity.org

Armenia Aguilar
Armenia.Aguilar@lacity.org
Michael Soto
Michael.Soto@lacity.org
Michael Soto
Michael.Soto@lacity.org
Quyen Phan
Quyen.Phan@lacity.org
3rd Level
Sr. Engineer

Sophea Ek
Sophea.Ek@lacity.org

Sophea Ek
Sophea.Ek@lacity.org

Sophea Ek
Sophea.Ek@lacity.org

Bok Goh
Bok.Goh@lacity.org
Bok Goh
Bok.Goh@lacity.org
Bok Goh
Bok.Goh@lacity.org
4th Level - Division Engineer:  Hui M. Huang - Hui.Huang@lacity.org

 

Airport Infrastructure Review Division

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E
V
E
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S
 Building Permit (PCIS) ClearancesA-PermitB-PermitE-PermitR-PermitS-PermitU-Permit
1st Level - Plan Checker:  Person handling the permit (may be the same as below)
2nd Level
Civil Engineer

Joseph Rhyu
Joseph.Rhyu@lacity.org

Joseph Rhyu
Joseph.Rhyu@lacity.org

Joseph Rhyu
Joseph.Rhyu@lacity.org

Joseph Rhyu
Joseph.Rhyu@lacity.org

Joseph Rhyu
Joseph.Rhyu@lacity.org

Joseph Rhyu
Joseph.Rhyu@lacity.org

Joseph Rhyu
Joseph.Rhyu@lacity.org
3rd Level
Sr. Engineer

Samuel Ahn
Samuel.Ahn@lacity.org

Samuel Ahn
Samuel.Ahn@lacity.org

Samuel Ahn
Samuel.Ahn@lacity.org

Samuel Ahn
Samuel.Ahn@lacity.org

Samuel Ahn
Samuel.Ahn@lacity.org

Samuel Ahn
Samuel.Ahn@lacity.org

Samuel Ahn
Samuel.Ahn@lacity.org
4th Level - District Engineer:  Shawyue "Shay" Doong - Shawyue.Doong@lacity.org

 

Escalation Ladder Process