Development Services Support

The green escalation ladders below identify who at each office is available to assist Applicants with issues. The escalation process is used by both City staff and customers working with BOE staff to obtain permits or clearances.

Please work through the escalation process to resolve issues at the right level as shown by the graphic at the bottom of the page.

Central District

L E V E L S		Building Permit (PCIS) Clearances	A-Permit	B-Permit	E-Permit	R-Permit	S-Permit	U-Permit & AGF
	1^st Level - Plan Checker: Person handling the permit (may be the same as below)
	2^nd Level Civil Engineer	Steve Melgar Steve.Melgar@lacity.org	Steve Melgar Steve.Melgar@lacity.org	Albert Tam Albert.Tam@lacity.org Terry Phan Terry.Phan@lacity.org	Hok Chi Chiu HokChi.Chiu@lacity.org	Tanat Satidkit Tanat.Satidkit@lacity.org	Steve Melgar Steve.Melgar@lacity.org	Nazila Cruz (U Permit) Nazila.Cruz@lacity.org Tao Yang (AGF) Tao.Yang@lacity.org
	3^rd Level Sr. Engineer	Armen Sarkisian Armen.Sarkisian@lacity.org	Armen Sarkisian Armen.Sarkisian@lacity.org	Dale Williams Dale.Williams@lacity.org	Hok Chi Chiu HokChi.Chiu@lacity.org	Armen Sarkisian Armen.Sarkisian@lacity.org	Armen Sarkisian Armen.Sarkisian@lacity.org	Naushin Kamal Naushin.Kamal@lacity.org
	4^th Level - District Engineer: Christine Sotelo - Christine.Sotelo@lacity.org

Harbor District

L E V E L S		Building Permit (PCIS) Clearances	A-Permit	B-Permit	E-Permit	R-Permit	S-Permit	U-Permit
	1^st Level - Plan Checker: Person handling the permit (may be the same as below)
	2^nd Level Civil Engineer	David Perez Dave.Perez@lacity.org	David Perez Dave.Perez@lacity.org	David Perez Dave.Perez@lacity.org	David Perez Dave.Perez@lacity.org	David Perez Dave.Perez@lacity.org	David Perez Dave.Perez@lacity.org	David Perez Dave.Perez@lacity.org
	3^rd Level - District Engineer : Carlos Chaidez - Carlos.Chaidez@lacity.org

Valley District

L E V E L S		Building Permit (PCIS) Clearances	A-Permit	B-Permit	E-Permit	R-Permit	S-Permit	U-Permit
	1^st Level - Plan Checker: Person handling the permit (may be the same as below)
	2nd Level Civil Engineer	Markos Perez-Bran Markos.Perez-Bran@lacity.org	Markos Perez-Bran Markos.Perez-Bran@lacity.org	Michael Kouyoumdjian Michael.Kouyoumdjian@lacity.org	Markos Perez-Bran Markos.Perez-Bran@lacity.org	Markos Perez-Bran Markos.Perez-Bran@lacity.org	Markos Perez-Bran Markos.Perez-Bran@lacity.org	Abhiman Hennadige Abhiman.Hennadige@lacity.org
	3rd Level Sr. Engineer	Mary Marcus Mary.Marcus@lacity.org	Mary Marcus Mary.Marcus@lacity.org	Abdullah Sadozai Abdullah.Sadozai@lacity.org	Mary Marcus Mary.Marcus@lacity.org	Mary Marcus Mary.Marcus@lacity.org	Mary Marcus Mary.Marcus@lacity.org	Mary Marcus Mary.Marcus@lacity.org
	4^th Level - District Engineer: Shaun Yepremian - Shaun.Yepremian@lacity.org

West LA District

L E V E L S		Building Permit (PCIS) Clearances	A-Permit	B-Permit	E-Permit	R-Permit	S-Permit	U-Permit
	1^st Level - Plan Checker: Person handling the permit (may be the same as below)
	2^nd Level Civil Engineer	Oscar Gutierrez Oscar.Gutierrez@lacity.org	Oscar Gutierrez Oscar.Gutierrez@lacity.org	Oscar Gutierrez Oscar.Gutierrez@lacity.org	Oscar Gutierrez Oscar.Gutierrez@lacity.org	Oscar Gutierrez Oscar.Gutierrez@lacity.org	Oscar Gutierrez Oscar.Gutierrez@lacity.org	Oscar Gutierrez Oscar.Gutierrez@lacity.org
	3^rd Level - District Engineer: Mike Patonai - Michael.Patonai@lacity.org

Permit Case Management Division (includes Land Development)

If during the process an Applicant requires additional support, they may reach out to the Permit Case Management Division for assistance at eng.pcm@lacity.org.

L E V E L S		Bond Control	Case Management	Affordable Housing	Subdivisions	City Planning Cases	Vacations & Other Right-of-Way
	1^st Level: Person handling the case (may be the same as below)
	2^nd Level Civil Engineer	John Crossen John.Crossen@lacity.org	Andres Mata Andres.Mata@lacity.org	Armenia Aguilar Armenia.Aguilar@lacity.org	Michael Soto Michael.Soto@lacity.org	Michael Soto Michael.Soto@lacity.org	Bok Goh Bok.Goh@lacity.org
	3^rd Level Sr. Engineer	Sophea Ek Sophea.Ek@lacity.org	Sophea Ek Sophea.Ek@lacity.org	Sophea Ek Sophea.Ek@lacity.org	Thein Crocker Thein.Crocker@lacity.org	Thein Crocker Thein.Crocker@lacity.org	Thein Crocker Thein.Crocker@lacity.org
	4^th Level - Division Engineer: Hui M. Huang - Hui.Huang@lacity.org

Airport Infrastructure Review Division

L E V E L S		Building Permit (PCIS) Clearances	A-Permit	B-Permit	E-Permit	R-Permit	S-Permit	U-Permit
	1^st Level - Plan Checker: Person handling the permit (may be the same as below)
	2nd Level Civil Engineer	Joseph Rhyu Joseph.Rhyu@lacity.org	Joseph Rhyu Joseph.Rhyu@lacity.org	Joseph Rhyu Joseph.Rhyu@lacity.org	Joseph Rhyu Joseph.Rhyu@lacity.org	Joseph Rhyu Joseph.Rhyu@lacity.org	Joseph Rhyu Joseph.Rhyu@lacity.org	Joseph Rhyu Joseph.Rhyu@lacity.org
	3rd Level Sr. Engineer	Samuel Ahn Samuel.Ahn@lacity.org	Samuel Ahn Samuel.Ahn@lacity.org	Samuel Ahn Samuel.Ahn@lacity.org	Samuel Ahn Samuel.Ahn@lacity.org	Samuel Ahn Samuel.Ahn@lacity.org	Samuel Ahn Samuel.Ahn@lacity.org	Samuel Ahn Samuel.Ahn@lacity.org
	4^th Level - District Engineer: Shawyue "Shay" Doong - Shawyue.Doong@lacity.org

Escalation Ladder Process