Contact Us

Virtual Counter

 

The quickest way to speak to staff about BOE service specific questions is to use the BuildLA Virtual Counter.

Customers can utilize the Virtual Counter Open Hours report to view what times and days the virtual counter is open for a specific office and service. An Angeleno Account is required to use this form of contact.

 

Virtual (web meeting) Appointment

 

Additional ways to contact staff is to schedule either a virtual or in-person appointment using the BuildLA Appointment System.

Some services offer both virtual and in-person appointments, while others may only offer one or the other. To schedule an appointment you will be required to log into your Angeleno Account.

For instructions on how to schedule an appointment, please go to the Appointment System FAQ page.

 

In-Person Appointment

 

The following are the current BOE District Offices and their address information for In-Person appointments. 

 

 

Customer Service Request (CSR)

 

Additionally, customers can also send inquiries to BOE using the Customer Service Request 24/7.   

For issues not resolved further action can be taken by contacting the appropriate BOE management as listed on the Development Services Support page. 

Please contact 311 (voice) or 711 relay if you are experiencing technology difficulties or accessibility issues.

 

 

The following table is a list of current Bureau of Engineering permits for which an applicant should apply for on-line through the Customer Service Portal.

Once the Applicant applies online, the Applicant should work with the applicable District office to finalize the permit/process via that specific permit application using the Customer Service Portal.

Issue resolution guidelines can be found by clicking the Development Services Support page.

On-Line Application (Preferred)
Construction "A"  Permit
Construction "B"  Permit
Excavation (E) Permit  
Sewer/Storm Drain (S) Permit 
Excavation (U) (for franchised utilities only)
Revocable (R) Permit
Claim for Refund
Maintenance Hole  Permit 
Preliminary Land Use Referral Form (PLUR)

 

Applicants should work with the applicable District office to finalize the permit/process via the Customer Service Request(CSR).

Issue resolution guidelines can be found by clicking the Development Services Support page.
Customer Service Request Application
Building Permit (PCIS) Clearances
Highway Dedication
Water Course Disruption Permits
Above Ground Facilities (Franchised utilities only)
Address Corrections/Assignments
Hillside Referral Forms

 

Permit Case Management Office
(includes Land Development Group)

201 N. Figueroa Street, 2nd Floor
Los Angeles, CA 90012-2601

Permit related concerns/comments can be reported via the Customer Service Request (CSR). After selecting the service, select Permit Case Management (PCM) as the location in the CSR.

Issue resolution guidelines can be found by clicking the Development Services Support page.

Permit/Process
Street Vacations 
Tracts and Parcels 
Relinquishment of Expired Future Street, Alley, Walk, and Other Right-of-Way   (click Customer Service Request)
Bond Control   (click Customer Service Request)
Temporary Street/Alley Closures Due to Criminal Activities
(click Customer Service Request)
Private Driveway Name Establishment  
(click Customer Service Request)
Public Street Name Change
  (click Customer Service Request)
Quitclaim Application
  (click Customer Service Request)
Release - Modification of Covenant and Agreement (Land Development)  (click Customer Service Request)