Code of Conduct

Customers and City Staff should both expect courteous and professional service when interacting about Development Services matters.  The Development Service Program interacts with more than 40,000 customers a year, the vast majority of who are satisfied with the services provided.  BOE's mission is to serve all Angelenos by delivering innovative, sustainable, high-quality services and projects.  The following are the values all staff are committed to when providing services to the public:

1. Equity: BOE is fair and honest, support inclusivity, create access to opportunity, and treat all employees and customers with respect
2. Creativity: Initiate original and imaginative ideas to support world-class solutions for Los Angeles
3. Quality: Work together to efficiently deliver professional services at a level that exceeds the expectations of our clients and the public
4. Transparency: Operate with integrity and are accessible to the public and our clients, taking responsibility for our work
5. Responsiveness: Engage with internal and external clients, building lasting partnerships and providing excellent customer service

The City strives to maintain a work environment that is free from harassment and violence of any kind through the policies listed below.  Misconduct by any person, whether that be Customers or BOE staff,  is unacceptable and will not be tolerated.   

• Discrimination Free Work Plan Policy 
• Workplace Violence Policy & Guidelines 

In addition, BOE also has created the following pages to assist the public with Development Services Support:

• "Development Services Support" page to help resolve issues at the appropriate level and minimize permit review times
• "Contact Us" page to answer questions and provide BOE staff contact information
• "Customer Service Request Portal" allows members of the public to make contact with City Staff for questions and/or assistance on any permit or development services related matter. This portal allows for back and forth communication between the applicant and City staff along with the ability to attach documents and/or photos. Instructions on how to use the Customer Services Request Portal can be found in this manual.
• Customer Satisfaction Survey page allows customers to provide feedback about in-person interactions with BOE staff

Feedback and suggestions for improvement are welcome.  
Please visit BOE’s Customer Satisfaction Survey page (https://eng2.lacity.org/cs/).